Introduction

This Shipping & Refund Policy forms an integral and inseparable part of the Company’s Terms and Conditions governing the use of the website and services. The provisions set out below should therefore be read and interpreted in conjunction with, and subject to, the Terms and Conditions.

By accessing or using the website and/or purchasing tickets through the platform, users acknowledge and agree that this Shipping & Refund Policy constitutes part of the contractual framework between the user and the Company. In the event of any inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail unless expressly stated otherwise.

1. General

A. This website (Football Ticket Net) is owned and operated by FTN GROUP LLC (the "Company"). The company's contact details are as detailed in the Contact Us section of the Site.

B. The Site is owned, operated and managed by the Company.

C. Words denoting the singular number shall include the plural number and vice versa; words denoting the masculine gender shall include the feminine gender; words denoting persons shall include corporations, partnerships and other corporate entities.

D. The headings in these policies (the "Terms") are included for ease of reference, and shall not affect its interpretation.

E. The following Shipping & Refund Policy constitute a legal agreement between you and the Company regarding the access and use of this Site. By accessing, browsing and/or using this Site, you acknowledge that you have read, understood and agree to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, do not use this Site.

F. You hereby certify that you are of legal age to use this Site and are legally competent and duly authorized to do so.

G. As a condition of your use of this Site, you undertake not use this Site for any purpose that is unlawful or prohibited by these Terms. You may not use this Site in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any Company server, or interfere with any other party's use and enjoyment of this Site.

H. This site is following the Transaction cancellations policy by the Consumer Protection Act which is made in The State of Estonia.

I. Football Ticket Net is a marketplace and the prices listed on this website reflect the degree of difficulty in obtaining these tickets. Football Ticket Net is not connected to any box office or sponsored by any of the venues, teams, performers or organizations whose tickets this website provides.

2. Purchases Through the Site

A. Placing an Order

A.1. To enable the Company to supply the ticket you have ordered, your order must be received and properly recorded in the Company's computer and must contain all the details required for forwarding the products and for charging you. Various reasons are likely to cause faults and disruptions in the computer recording of your offer. If you receive a notice with regard to incorrect content in the details of the order or notice regarding a fault that has occurred in the system at the time of recording the order, we recommend that you refer to customer service immediately.

A.2. If at the time of placing the order you give erroneous details of identification, we will not be able to guarantee that the product will reach you. In the event that the ordered items are returned to us as a result of incorrect details that you have given, you will be held liable for payment in respect to forwarding and handling charges. Please be careful to fill in accurate and updated details. The submission of false personal details is strictly prohibited according to law.

A.3. You agree to supply all the required information as may be required for the Company to process and complete your purchase, including without limitation providing a copy of your Passport, to the extent required.

A.4. After you have confirmed your order by using the "send" option, your order will be transferred to the Company for execution. Commencing from the time of confirmation of the order, as aforesaid, the order cannot be altered and/or cancelled by you, except in accordance with the possibilities mentioned under the chapter headed "Cancellation of an Order" (Section 2 below). Your order will be confirmed by a return e-mail message which will reach your address within 3 business days from the date of confirmation of the order. An order which has not been confirmed as aforesaid will not bind the Company.

A.5. After an examination of the details of your credit card has been completed and approval has been received from the credit card company for executing the purchase and provided the item requested is available, your offer will be deemed to be executable, and the Company will take steps to supply the item that has been ordered.

2. Cancellation of an Order

A.1. All orders will bind you and cannot be cancelled without written acceptance of cancellation by the Company.

A.2. Nevertheless, in case of a cancellation request, the company will try to resell your ticket in an attempt to recover as much of your money as possible. In some cases, this could be substantially less than your original purchase/price paid and we cannot guarantee a sale.

3. Delivery of Tickets

A.1. You shall be responsible to provide the Company with the correct delivery address and other details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. You are obliged to inform the Company of the final delivery details or any change in them no later than one week prior to the event. In cases where tickets could not be delivered due to club regulations, tickets will be waiting for collection at the venue box office or at a pick-up point location.

A.2. Shipment via courier or other third-party shall be at your sole expense and risk, and the Company shall not be held liable for any delays, damages, loss and/or misplacing of the tickets by the third party delivering the tickets.

A.3. If you should not accept, pick up or have picked up a ticket sent to you, and the ticket is returned to The Company by a third party delivering the tickets or any local courier service, you shall be deemed to be waiving your right to delivery. You shall be obliged to pay the full purchase price and to compensate the Company for the costs incurred in relation to the return shipment.

A.4. The Company will make reasonable efforts to ensure that the details provided relating to the applicable event tickets are accurate and adhered to. However, in some rare cases, the actual tickets may not be in accordance to the order, and this shall not constitute a breach of the Company's obligations.

A.5. It is explicitly agreed that the Company reserves the right to make changes to the ticket delivery details. The Company will not be responsible or liable for any damage caused by such changes and this will not constitute a breach of contract on the Company's side.

A.6. Football Ticket Net guarantees safe and timely delivery of your tickets. They are dispatched to you as soon as possible, most of the time arriving 1-2 days before the match or even earlier but, in some cases, delivery is on match day itself. Rest assured that you will have your tickets in hand in time. There are four ways we deliver tickets: 1 - By post (Local or International) — you will receive a tracking number so you can track and know exactly when you should expect the envelope. 2 - By a private courier — hand delivery to any address or hotel. Please make sure you provide us with a correct and secure address and make sure that someone is there to sign for the shipment. If no one is available at the address for signing the shipment you will get a "while you were out" card which means that your shipment will be waiting for you at the local post office (full address will be mentioned at the back of the card). In case of staying at a hotel, you should authorize anyone at the hotel (usually the reception or concierge) to sign for your envelope on your behalf and to keep it for you until you pick it up from them. Please make sure to inform your hotel to expect a delivery for you. 3 - Box Office Collection/Ticket Pick Up Point. In some cases, where tickets could not be delivered, tickets will be available for collection at the venue box office, or a pick up from one of our representatives. 4 - Mobile e-Tickets (Electronic Tickets to be scanned from the mobile) or e-Tickets (Electronic Tickets to print before attendance at the event).

A.7. Please ensure that your smartphone is updated and supports the necessary features (QR scanning, NFC, Apple Wallet, or Google Pay) to access your tickets. If you are traveling from abroad, we kindly ask that you remain reachable on match day — by phone, roaming, or WhatsApp — so our team can contact you quickly if needed. Kindly note that Football Ticket Net cannot be held responsible if your device is not compatible with these features.

4. Special Provisions and Liability

A.1. The Company shall not be held liable if you are denied admission to an event except insofar as the denial is due to willful misconduct of the Company.

A.2. You shall visit an event at your own risk. The Company shall not be held liable for damages that you may suffer while travelling to or from the event or attending such an event.

A.3. You shall be solely responsible for obtaining the correct dates, starting times of events, and pick-up details of the tickets.

A.4. You shall not be provided with replacement tickets in the event of lost, stolen or damaged tickets.

A.5. If the Company fails to deliver the contracted order as accepted by it, due to reasons attributable and controlled solely by the Company, your remedies are limited to the following: 1. Delivery of Alternative Ticket – The Company will not be liable if it fails to deliver a ticket to a specific location, provided that it delivers a compatible ticket to the event. 2. No Compatible Ticket Delivered – If the Company fails to deliver a compatible ticket to the event for reasons attributable to it, the Company’s sole obligation and liability will be limited to compensation equal to 100% of the ticket price paid for each ticket not delivered, plus an additional credit equal to 50% of the ticket price to be applied toward future purchases from the Company. No cash refund will be provided for the additional 50%.

A.6. Except for the Company's obligations towards you as the registered buyer of tickets as set forth herein, the Company shall not have any liability or bear any responsibility to any third party using the purchased tickets.

A.7. The company will not be responsible or liable if the customer is unable to access the event and/or if the event is cancelled or rescheduled due to reason beyond the company's control such as adverse weather conditions, strikes, civil disturbances or a decision made by competent authorities and/or the organizers etc.

A.8. In the event the Company will provide you (in rare circumstances) tickets which are worse than the ones promised, the Company will reimburse you the difference according to the prices of the tickets as published in the site on purchase day. In case you receive better tickets, you will not be charged with the difference.

A.9. In the event that the Company will provide you (in rare circumstances) tickets which are not adjacent, you will be reimbursed with an amount of 3% — 15% of the price of the ticket paid by you, based on the distance between the seats. This compensation does not apply for tickets described as singles.

A.10. The Categories used by the Company are not always the same as the categories used by the official organizer of the event. The Exact block, row and seat numbers cannot be known beforehand.

A.11. Some categories may include standing areas and this arrangement is not connected to the Company but to the official organizer of the event.

B.1. You shall be solely responsible for abiding by the rules, regulations, policies and a code of conduct established by the local authorities and/or event organizers. The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.

B.2. In some cases, member tickets will be delivered. Member tickets are plastic tickets belonging to a club member that has granted permission to use the tickets in question for the match. These tickets are perfectly normal and can be used by anyone to enter the stadium.

B.3. In the case where member tickets have been delivered, you shall be responsible to return them in an envelope that will be provided by the company. The tickets will then need to be left at the hotel reception or handed back to a courier that will be collecting the tickets. Failing to return the member cards, season cards or passes after the match will give us the right to charge you the respective reissuing cost and remaining matches on them until they are returned. If returned after the matches, these charges wont be returned.

B.4. We are fully committed to addressing and resolving any potential issues with your tickets as quickly and efficiently as possible. However, in order to provide the best possible support, it is essential that we are informed of any concerns in real time. Please note that if we are not notified promptly, it may not be possible for us to resolve the issue in a timely manner. As a result, we will be unable to offer a refund under these circumstances.

5. Disclaimer of Warranties

A. Except as expressly provided otherwise than in writing, whether express, implied, statutory or otherwise, the agreement between you and the Company, this site, and all materials and services accessible through this website are provided on an "as is" basis. The Company, to the fullest extent permitted by law, disclaims all warranties including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. The Company, it's affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the website or systems. No information obtained via the Company's systems or website shall create any warranty not expressly stated by the Company in these terms of use.

B. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you.

C. The company makes no warranty that the site or the services provided via the site will be uninterrupted, timely, secure or error-free, or that the site or any of the services, information and content provided thereby or via the applicable servers are free of viruses or other harmful components.

D. Although the Company uses reasonable attempts to exclude viruses or the like from this Site, it cannot ensure such exclusion. The Company assumes no responsibility, and shall not be liable for any: (i) damages to or viruses or the like that may infect your computer equipment or other property on account of your access to or use of or browsing of this Site or your downloading of any material, data, text, images or other from this Site and no liability is accepted for viruses or the like. Please take all appropriate safeguards before downloading information from this Site; and (ii) any damages and/or losses resulting from your unverified reliance on information provided to the Company by third parties.

6. Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances shall the Company or any of its subsidiaries, affiliates, stockholders, directors, officers, employees, licensors or suppliers (the "company parties") be liable, jointly or severally, to you or any other person as a result of your use or access the site or any content appearing via the site and related service for any indirect, consequential, incidental, special, punitive or exemplary damages, including, but not limited to, damages for loss of revenue, profits, use, data or other intangibles (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract or other theory of liability, even if any of the company parties have been advised of the possibility of or could have foreseen any of the excluded damages, and regardless of any failure of an essential purpose of a limited remedy. If any applicable authority holds any portion of this section to be unenforceable, then the liability of the company parties shall be limited to the fullest possible extent permitted by applicable law.

* Limitation of Liability for Third-Party Actions *

Football Ticket Net operates as a marketplace that facilitates transactions between buyers and sellers. We do not own, produce, sell, or manage any of the products listed by sellers on our platform. Accordingly, we are not liable for any actions, products, content, or services provided by third parties, including but not limited to sellers and their employees.
Users acknowledge and agree that Football Ticket Net is not responsible for the behavior, actions, or inactions of any seller or their employees. Any claims of damage, injury, or other legal action resulting from a seller's or their employee's act or omission must be directed towards the respective seller and not Football Ticket Net.
By using our services, you release Football Ticket Net from any and all claims, demands, damages, and liabilities arising out of or in any way connected to your interactions with third-party sellers and their employees. This liability clause shall be included in its entirety and understood by all users of the platform.